Ron Brennan's community posts

Good morning Conrad,

Do you expect the planned file transfer improvements to be included in release 6.6?

I don't mean to be pushy, I'm just looking for information.

Ron

I realize that everybody can't have their request satisfied first, but I just want to add my name to those who have this feature on top of their wish lists.

I am able to successfully transfer files now.

I earlier complained about not being able to, and I now think the fault was with me and not the software.

I'm using a Direct Connection, and this is looking more and more like it's going to be an important tool for us.

I'm the IT department for a small company and we have two uses for it:

1. Allowing access to the office host computer files while travelling, and
2. Remote trouble shooting, maintenance, and support of the host and its operators

Thank you Remote Utilities.

Overriding Bitdefender allowed the Viewer install.

I added the downloaded file and the folder I previously created with File Explorer (C:\Program Files (86)\Remote Utilities - Viewer\Server\) to Bitdefender Exclusions:

Biddefender > View Modules > Antivirus > Exclusions > Add

Thanks, I'll override Bitdefender to test out some other problems I was having with Beta 3.

If by auto mode you are referring to AUTOPILOT, my setting was off.

Your observation however should help with a software fix.

Beta 4 Viewer install error:
up-to-date Windows 10 Pro
Bitdefender 2017
Install attempted while in Admin account and using Revo Uninstaller.

"Error 1310. Error writing to file. C:\Program Files (86)\Remote Utilities - Viewer\Server\rutserv.exe. Verify that you have access to that directory."

No Bitdefender reported problems.
Install of host worked on a different identically configured machine with no problems.

Yes, I'm getting the same error.

(Furthermore, I was already in an Admin account on the Viewer machine.)

File Transfer mode.

Up-to-date Windows 10 on a desktop host and local laptop using a Remote Utilities direct connection. Keeping in mind that I am a new user of Remote Utilities, a couple of problems with 6.5 beta 3:

1. Bitdefender 2017 is blocking the app at installation (Adware.GenericKD.3757840) and at other times.
Conrad has already told me that this is common with beta software and they will be contacting Bitdefender for a resolution.

2. After overriding Bitdefender, I'm unable to copy a .txt file from the local to remote or vice versa. Drag and drop shows an circle with a line through it when hovering over the destination, and left click Copy on the source after highlighting the target directory gives:

"Creating directories
Copying files
Unable to create file 'C:\country.txt'
Warnings: 1
Copying is complete"

I couldn't find the error log file this morning. Yesterday I read something like "wrong file size."