Ron Brennan's community posts

Hi Conrad,

So it makes sense for me to not wait.

This helps my planning a lot.

Thank you,
Ron

Good morning Conrad,

The connection turned out to work only for a brief time after I initially found it to be not working.

I did go out to the site but had other work to do for them that exhausted my time before I could fix the RU connection problem.

I did ascertain that there were no anomalies being reported in the host log file and that the host was running with no apparent problems.

After some superficial investigation I found that their DDNS host is returning an incorrect IP address, most likely caused by a necessary router setting being changed.

Now I'm trying to arrange my next visit. Do you mind my asking you again what your current estimate for the next release is?

Thanks,
Ron

Will do Conrad - Ron.

Benny, Conrad,

It's working now.

I was in the process of having someone at the host location locate and send me some RU log files when I tried to connect and it worked. Maybe Bitdefender updates fixed the problem. That's good enough for a couple of days.

I'm going out to the site on Wednesday and will retrieve the log files to track down why I was having trouble before.

Thanks again guys,
Ron

Thank you Benny and Conrad.

The user is very limited in his computer skills and given the next release being a few weeks off makes my going out this week the best time.

I'm using Bitdefender but maybe it too experienced the same false positive. The connection problem started sometime in the last two weeks, but I don't know any more precisely than that.

Delaying a release to include the items mentioned is probably what I would have done to better amortize the updating effort. Looking forward to the release.

Ron

Good evening Conrad,

Windows 10 Pro.

The connection between a remote host and my viewer no longer works - probably because of something the user did. This host is some distance from me and therefore I am interested in the timing of the next release to help me plan when to make the trip out.

If you could tell me if you think the next release will be available in days, weeks, or months, that would serve my purpose.

Thanks,
Ron

Hi Conrad,

It does indeed make sense that they would be visible, after reading your reply and some thought.

Thanks,
Ron

Good morning Conrad,

Up-to-date Windows 10 Pro and Remote Utilities 6.7.0.2 on the host and remote computers.

These files located a root directory (D:\) unexpectedly and unwantedly show in the local (left) half of the File Transfer mode, whereas they do not when that directory is viewed in Windows File Explorer.

Is this a bug or is there something that has to be set to hide these files?

Thanks,
Ron

A progress report:

Using Benny's Wake-on-LAN application above at "Here" (with extensive use Benny reports high reliability) for starting my RU host machines:

I've thus far over the Internet (with computers NOT on the same subnet) started one remote host from S5 and performed RU Viewer shutdown (to S5), and successfully repeated the start and shutdown cycle; and performed the same process with another computer pair starting from S4 and hibernating to S4.

Getting WOL working is mainly a matter obtaining a DDNS provider; and making correct settings in you router, BIOS, Ethernet network adapter (NIC), firewall, anti-malware software, and disabling "Fast Startup" under Windows Power & Sleep. Not all will always be required.

With the ability to start from S4 and hibernate to S4 on my production machine I have what I need. I'm still experimenting with starting from (the slightly preferable) S5 state on that machine but suspect that I might be up against a hardware limitation.

More to come.

Good morning Conrad,

By all means feel free to use my (edited) review in any way you wish.

Ron