Forums

Viewer v6.5.0.8 gets detected as a trojon

Ashley Griffin, User (Posts: 48)

Feb 08, 2017 3:45:59 pm EST

Thanks, i assumed it would be something like that, thought i would bring it up though...

Viewer v6.5.0.8 gets detected as a trojon

Ashley Griffin, User (Posts: 48)

Feb 08, 2017 2:13:44 pm EST

Hi

Windows 7 64bit, when i run the viewer and Security Essentials does a scan (of the running process), it detects the viewer.exe as a Trojan virus (Trojan:Win32/Rundas!plock)

I assume (and hope) this is incorrect?

Blank the host's screen to allow status message..

Ashley Griffin, User (Posts: 48)

Jan 10, 2017 11:25:18 am EST

Can you add in another system of putting up a message, as a turned off screen results in the user moving the mouse around and then hard resetting the desk as it (correctly) looks like it crashed.
Edited:Ashley Griffin - Jan 10, 2017 11:25:46 am EST

Blank the host's screen to allow status message..

Ashley Griffin, User (Posts: 48)

Jan 10, 2017 10:43:29 am EST

To give you some ideas about what would be good on that blank screen (see image) I only spent about 5 mins making this but you get the idea.....

Including a LOGO and text (and you can see the PC name as well so if anyone calls they can tell you which PC as support happens on more than one at a time generally).

Possible fillable fields in the text could be an idea like the below, that would be used to "fill in" things like the computer name..

[[remoteutilities-user]] (this could be pulled from the login name of the viewer
[[remoteutilities-contact]] (this could be pulled from the login name of the viewer, say a contact number with extension)
[[remotecontrol-starttime]] (the time remote control was started)
[[hostname]] (this was used in my image under identification)

There are many more fields you could use but this is a real good idea, and no other remote control i know does this...

FR: leave a message on your customer’s desktop

Ashley Griffin, User (Posts: 48)

Jan 09, 2017 6:51:05 pm EST

i deleted my message as posted to wrong thread
Edited:Ashley Griffin - Jan 09, 2017 11:35:19 pm EST

Blank the host's screen = no local thumbnails?

Ashley Griffin, User (Posts: 48)

Jan 09, 2017 6:30:13 pm EST

Windows 7 Pro 64bit

Blank the host's screen to allow status message..

Ashley Griffin, User (Posts: 48)

Jan 08, 2017 11:07:28 pm EST

Hi

When the option Blank the host's screen is enabled, i assume the host will just have a blank screen.

ive had the user at this host reboot there PC (while i am working on it) as they think its crashed.  Can we have a way to put a customization message on the that screen (and a way of putting some LOGO as well to brand the support).?

Also it would be nice to have a status in the viewer somewhere that confirms the users screen IS BLANK, sometimes ive been told all the sensitive work i was doing everyone could see, when i thought it was being blanked when it wasnt.

Many Thanks

Blank the host's screen = no local thumbnails?

Ashley Griffin, User (Posts: 48)

Jan 08, 2017 11:04:00 pm EST

version 6.5.0.8 (running private server)

When Blank the host's screen is enabled, it appear the thumbnail in the viewer is black....  technically a bug?

Remote access works fine...

Ive also put a request in the features request around about this...

Many Thanks
Edited:Ashley Griffin - Jan 08, 2017 11:08:01 pm EST

An error has occurred - Remote Utilities (viewer)

Ashley Griffin, User (Posts: 48)

Dec 21, 2016 5:00:38 pm EST

I'll keep track, not seen any errors since...

Viewer / Message area

Ashley Griffin, User (Posts: 48)

Dec 20, 2016 7:08:56 pm EST

Hi, please see the below image....  I notice this icon flashes with messages, could there be a "message" area instead like VMWare have, allowing to slide the amount of area used up and down...

I clearly have only spent about 5 seconds creating this image, but you get the idea...

Edited:Ashley Griffin - Dec 20, 2016 7:09:06 pm EST
Page: