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Can't find/control mouse cursor on Android

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Mark Cressy, User (Posts: 1)

Oct 26, 2019 4:41:02 pm EDT

I just installed RU on my Win 10 computer...and also my Android tablet and also Android Telephone.

The Windows installation works well.

Both of the Android installations do NOT have any mouse visible...so that makes control impossible. Am I missing a setting on the Android App?

Thanks.....

Pauline, Support (Posts: 2775)

Oct 28, 2019 1:44:38 pm EDT

Hello Mark,

Thank you for your message.

Could you please clarify if there is no remote desktop cursor displayed when you connect to a remote Host via the Android Viewer app?
If there is a remote desktop cursor visible, then you should be able to control it by using these gestures:

Can't find/control mouse cursor on Android - 28 Oct 2019 01:39:01

Looking forward to your reply.

Trent, User (Posts: 56)

Mar 24, 2020 1:12:01 pm EDT

Support level: Free or trial

Mark, be aware that if you are connecting to a host computer that has no physical mouse connected, the mobile apps do not locally render a virtual cursor. A workaround is to enable "Mouse Keys" on the host computer as described in this post:

https://www.remoteutilities.com/support/forums/messages/forum7/message4490/940-cannot-see-mouse-cursor-on-the-remote-computer#message4490

Hope that helps you! It did me!

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