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Positives Metascan and VirusTotal

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yaek k, User (Posts: 3)

Jun 27, 2015 2:26:07 pm EDT

Hello:

I downloaded the latest version available on its website, because it seems an interesting program compared to the competition (prices). I have scanned online and gives many positive, between 9 and 16

This does not give trust to send this file to customer. There are other remote control software which does not give positive or only 1 ...

Metascan-online
https://www.metascan-online.com/en/scanresult/file/89964d1ed71f4115a1a15b290d616904

VirusTotal
https://www.virustotal.com/es/file/1b71e579af7c138736de3dce6fcfa1c3a173be66be0e8bf5a8ffbd70a4a11296/analysis/1435429233/

Conrad Sallian, Support (Posts: 2991)

Jun 27, 2015 3:14:23 pm EDT

Hello Yaek,

Please, note that it's only McAffee that detects our software as "artemis" (a virus) and this is a false positive. We currently have a response from McAfee that they are considering our false positive report.

As for other detections, these are "riskware", "not-a-virus", "potentially dangerous" etc. It means that the program by its nature is dangerous (remote access software) if misused. Although we usually ask a/v software vendors to also remove that classification, but it's up to them whether to mark a certain program as such or not.

Hope that helps. Don't hesitate to ask me if you have other questions.

yaek k, User (Posts: 3)

Jun 27, 2015 3:27:17 pm EDT

Support level: Free or trial

Ok, thank you for your reply

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