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question about the major releases?

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Geek, User (Posts: 4)

Aug 07, 2020 4:42:25 am EDT

Support level: Free or trial
- what is the major release cadence? every 2 years?

- how many years can I use an old major release?

- if I want to upgrade my licenses to a major release, what discounts are applied (the old or new price)?

- looks like RU will have a good position in the market, but I wonder why the UI is still not that nice compared to other remote support solutions?
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Conrad Sallian, Administrator (Posts: 2556)

Aug 07, 2020 7:53:39 am EDT

Hello Geek,

We do not have a strict release schedule. Mostly because we do not like to unnecessary squeeze upgrade money from our customers unlike many other competitors with nice UIs.

- how many years can I use an old major release?

You can use it forever.

- if I want to upgrade my licenses to a major release, what discounts are applied (the old or new price)?

Please, refer to our Upgrade Policy.

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