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Geek's community posts

question about the major releases?

Geek, User (Posts: 4)

Aug 07, 2020 4:42:25 am EDT

Support level: Free or trial
- what is the major release cadence? every 2 years?

- how many years can I use an old major release?

- if I want to upgrade my licenses to a major release, what discounts are applied (the old or new price)?

- looks like RU will have a good position in the market, but I wonder why the UI is still not that nice compared to other remote support solutions?

questions about license types and parameters?

Geek, User (Posts: 4)

Aug 06, 2020 2:04:40 pm EDT

Support level: Free or trial
thank you for the complete answer.

This would violate the Endpoint license. The meaning of this license type is charging per endpoint, not per concurrent tech. Therefore , all the remote endpoints must be the same for all techs.

- what about the Starter/Mini/Pro license? must all the remote endpoints be the same for all techs?
- can you manage 23 endpoints using 20-endpoint license or 1-tech starter license by removing and adding the extra 3 endpoint when needed?

questions about license types and parameters?

Geek, User (Posts: 4)

Aug 06, 2020 12:59:28 pm EDT

Support level: Free or trial
- in the compare licenses page: "endpoint per tech : the maximum number of remote computers that each tech can keep in their address book" but the free license allowed me to add more than 10 endpoints!

- so does the "x endpoint per tech" parameter mean that every tech can connect simultaneously to x endpoint?

- how many concurrent techs does the free license allow?

- with an endpoint license of 20 endpoints: can any tech have different 20 endpoints in his address book

- can two techs connect simultaneously to the same endpoint?

can I use self-hosted server without a license?

Athar Company, User (Posts: 4)

Aug 06, 2020 7:27:18 am EDT

Support level: Free or trial
can I host self-hosted server on my vps server with unlimited concurrent techs supports unlimited endpoints without purchasing a license? if cannot, how does RU check the number of concurrent techs and endpoints used by the viewers when connections are passed by the self-hosted server?
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