Hello Clodomiro,
We're sorry to hear that your relative was hacked.
However, please note that it's not possible to run Remote Utilities in stealth mode - a persistent Host icon in the system tray always informs the remote user that Remote Utilities is running on their computer (we've discontinued the option to hide the tray icon since
version 6.3.0.4 which was released back in 2015). The program also appears in the process list. All Remote Utilities icons are using the same style and we do not provide icon customization, so it's easy for users to identify the program.
Remote Utilities is legitimate software for remote access and remote support. Any illegitimate/malicious use of the software (including its modification, reverse engineering, "cracking" etc.) is prohibited by our
EULA. Besides, in many countries, such use of computer technology is a
criminal offense punishable by law.
In case if someone got unauthorized access to your computer you should contact your nearest police department and let them know about the case so that they could investigate this further. We can provide our server logs (information that contains the originating IP address which is stored on our servers). However, please note that the logs can be only provided if there's a direct request from the police. Here is an excerpt from our
Privacy Policy:
Government and law enforcement agencies
We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
This is strictly within the law and international treaties and also conforms to our
privacy policy. Please feel free to provide our contact information
[email protected] to the police - we will gladly provide our assistance to the investigation. We apologize for the inconvenience once again.
Please let us know if you have any questions.