Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Why is my screen black

Links used in this discussion

Anders Forsman, User (Posts: 2)

Mar 09, 2019 5:26:34 am EST

Support level: Free or trial
I have installed Remote Utilities on 5 Windows10  PC:s. Both hosts and viewers.
All works fine connecting to and fr om. Except for 3 of my PC:s connecting to one specific host. In this case all I can see is a black screen. In the main window wh ere I choose to log in, the quick view shows the remote screen as it should.
The 4:th PC shows the remote screen for all other PC:s.
I have tried uninstalling and reinstalling in vain.
What can be the problem?

Anders Forsman, User (Posts: 2)

Mar 09, 2019 5:34:50 am EST

Support level: Free or trial
I just discovered that after beeing connected for a very long time, an hour or so, the remote screen shows up.
But this is still a big problem for me.

Polina Krasnoborceva, Support (Posts: 789)

Mar 11, 2019 9:36:30 am EDT

Hello Anders,

Thank you for your message.

Please refer to this troubleshooting guide in our Knowledge Base.

Hope that helps.

* Website time zone: America/New_York (UTC -4)

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.