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Pro license 50 count clarification

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Snowbound, User (Posts: 17)

Jul 31, 2026 2:18:02 pm EDT

I deal with unattended connections as well as on demand connections. Some of the on demand connections are repeat customers or new customers. I assume that I have to keep the entries in my addressbook at or below 50 if I purchase a Pro license.

Do Agent sessions saved in the address book consume a controlled-device license slot.

Pauline, Support (Posts: 3097)

Jul 31, 2026 7:35:22 pm EDT

Hello,

Thank you for your message.

The restriction for up to 50 connections in your address book actually applies to our PLUS license - PRO license allows you to add unlimited number of remote Hosts. You can see more info on each license’s restrictions on this page.
You can also use our License Assistant tool to determine which license is best for you.

Do Agent sessions saved in the address book consume a controlled-device license slot.

Yes, Agents take up a license slot just the same as Hosts.

Let us know if you have more questions.

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