Community
[ Closed ] [Resolved] Exception class: "EIdReadTimeout"
Hayward Garnett,
User (Posts: 1)
Mar 13, 2023 8:27:58 am EDT
Support level: Free or trial
I was using Viewer fine this morning (been using it for about a year now) - however, about 4 hours or so ago - I was booted off the host machine. My client side app shows the host is online and can even see it needs a sofware update (so there is coms!) - but when I try connect - it just loops through a few authorizing attempts and then stops.
The host / server is up and connected to the internet (have had co-worker confirm) - and I can tracert to it.
The logs show a Socket error - and a EIdReadTimeout - and then that is followed by numerous attempts to connect to id71.remoteutilities.com. Tracing to *that* address - the trace dies arounds switch11n.trouble-free.net ?
13-03-2023__12:15:57__050 Connection #309694. Connection to "SERVER1". Mode: <Authorization>. Connecting...
13-03-2023__12:15:57__050 InetConnection #309694. Internet connection to SERVER1(xxx.xxx.xxx.xxx:5655).
13-03-2023__12:15:57__358 InetConnection #309694. Method "Connect" - OK. SERVER1 connected to ID server: xxx.xxx.xxx.xxx.
13-03-2023__12:15:59__933 InetConnection #309694 - XXX need. Server version: 0
13-03-2023__12:16:05__608 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
13-03-2023__12:16:05__856 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
13-03-2023__12:16:06__365 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".
13-03-2023__12:16:06__806 Check ID Connection. After process message. Host: "id71.remoteutilities.com:5655". MsgCode: 10
13-03-2023__12:16:06__980 Check ID Connection. Exit: "id71.remoteutilities.com:5655".
13-03-2023__12:16:14__946 InetConnection #309694. Socket error. Name: "SERVER1", host: "xxx.xxx.xxx.xxx:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
13-03-2023__12:16:14__946 Connection #309694. Connection to "SERVER1" failed. Mode: <Authorization>.
13-03-2023__12:16:14__947 Context #309694 removed. Mode: <Authorization>.
etc. etc.
Any thoughts on how to resolve or troubleshoot this further ?
The host / server is up and connected to the internet (have had co-worker confirm) - and I can tracert to it.
The logs show a Socket error - and a EIdReadTimeout - and then that is followed by numerous attempts to connect to id71.remoteutilities.com. Tracing to *that* address - the trace dies arounds switch11n.trouble-free.net ?
13-03-2023__12:15:57__050 Connection #309694. Connection to "SERVER1". Mode: <Authorization>. Connecting...
13-03-2023__12:15:57__050 InetConnection #309694. Internet connection to SERVER1(xxx.xxx.xxx.xxx:5655).
13-03-2023__12:15:57__358 InetConnection #309694. Method "Connect" - OK. SERVER1 connected to ID server: xxx.xxx.xxx.xxx.
13-03-2023__12:15:59__933 InetConnection #309694 - XXX need. Server version: 0
13-03-2023__12:16:05__608 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
13-03-2023__12:16:05__856 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
13-03-2023__12:16:06__365 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".
13-03-2023__12:16:06__806 Check ID Connection. After process message. Host: "id71.remoteutilities.com:5655". MsgCode: 10
13-03-2023__12:16:06__980 Check ID Connection. Exit: "id71.remoteutilities.com:5655".
13-03-2023__12:16:14__946 InetConnection #309694. Socket error. Name: "SERVER1", host: "xxx.xxx.xxx.xxx:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
13-03-2023__12:16:14__946 Connection #309694. Connection to "SERVER1" failed. Mode: <Authorization>.
13-03-2023__12:16:14__947 Context #309694 removed. Mode: <Authorization>.
etc. etc.
Any thoughts on how to resolve or troubleshoot this further ?
Josh H,
User (Posts: 1)
Mar 13, 2023 8:39:00 am EDT
Support level: Free or trial
I'm having similar issues. Host PC appears "online", but upon connecting, it unsuccessfully cycles through multiple attempts.
Log similar to OP post:
13-03-2023__12:37:06__969 InetConnection #880281. Socket error. Name: "NAME#", host: "HOST#". Exception class: "EIdReadTimeout". Message: "Read timed out.".
13-03-2023__12:37:06__969 Connection #880281. Connection to "NAME#" failed. Mode: <Authorization>.
13-03-2023__12:37:06__969 Context #880281 removed. Mode: <Authorization>.
Log similar to OP post:
13-03-2023__12:37:06__969 InetConnection #880281. Socket error. Name: "NAME#", host: "HOST#". Exception class: "EIdReadTimeout". Message: "Read timed out.".
13-03-2023__12:37:06__969 Connection #880281. Connection to "NAME#" failed. Mode: <Authorization>.
13-03-2023__12:37:06__969 Context #880281 removed. Mode: <Authorization>.
Tim L,
User (Posts: 4)
Mar 13, 2023 9:03:49 am EDT
Support level: Free or trial
Same. Located in Chicago. Log sent to support@remoteutilities.com
Ken Echelberry,
User (Posts: 1)
Mar 13, 2023 10:29:01 am EDT
Support level: Free or trial
Also same here.
Pauline,
Support (Posts: 2866)
Mar 13, 2023 11:11:08 am EDT
Hello everyone,
Thank you for your messages.
We're currently looking into this issue. It could be that one of the servers has some issues. We'll do our best to fix it as soon as possible. Sorry for the inconvenience.
We'll keep you updated.
Thank you for your messages.
We're currently looking into this issue. It could be that one of the servers has some issues. We'll do our best to fix it as soon as possible. Sorry for the inconvenience.
We'll keep you updated.
Pauline,
Support (Posts: 2866)
Mar 13, 2023 11:57:45 am EDT
Hello everyone,
Thank you for your patience.
This is to inform you that the issue had been fixed and the connection should be working now. Please check if it works for you.
Hope that helps.
Thank you for your patience.
This is to inform you that the issue had been fixed and the connection should be working now. Please check if it works for you.
Hope that helps.
* Website time zone: America/New_York (UTC -5)