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No display from host 7.1.7.0 under windows11 when connected

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Walter Pfadler, User (Posts: 1)

Dec 19, 2022 7:04:49 pm EST

From several Computers (Viewer 7.1.7.0) I try a connection to my Laptop under Windows 11 and Host 7.1.7.0 or older Versions. I can see, that I am connected because I can see the mouse-pointer moving on remote Laptop and I also get a connection message, but the Viewer did not show any picture from remote PC. There is only the picture of connection-try. The Laptop has a Intel UHD and a Nvidea RX2070 with 144 Hz. Before Windows 11 I had no problems

Pauline, Support (Posts: 2787)

Dec 20, 2022 10:05:28 am EST

Hello Walter,

Thank you for your message.

Could you please try enabling the Use legacy capture mode checkbox in the Host Settings -> Other tab and see if this helps to resolve the issue? Please make sure to restart Host after enabling the feature in order for the changes to be applied.
You can also update the Host Settings and enable the Legacy capture mode feature remotely via the Remote Settings feature. When using this feature, Host is automatically restarted when you submit changes, so please allow a couple of minutes for Host to restart before trying to connect.

Hope that helps.

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