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Impossible to connect with Installed version or Agent (free version)

CYRIL CRESPY, User (Posts: 3)
Jun 01, 2022 3:28:44 am EDT
Support level: Free or trial
hi, since today (01/06/2022 - 8h30), i can't connect on all my remote utility host (installer host with single password connection). the service is active and i can see the computer active on my panel, but when i try to connect, it takes loooong loooong time trying and finaly it fails.
yesterday i had no connection problem. do you have an idea of why it doesn't work ?
Pau IT, User (Posts: 2)
Jun 01, 2022 3:35:53 am EDT
Support level: Free or trial
we are all having the same issue. Something wrong at Remote Utilities
CYRIL CRESPY, User (Posts: 3)
Jun 01, 2022 3:39:08 am EDT
Support level: Free or trial
ok, thanks for your answer
Alejandro Gómez Pérez, User (Posts: 3)
Jun 01, 2022 5:52:02 am EDT
Support level: Free or trial
Hello:

I have the same problem.

Thanks.
Andreas Ludwig, User (Posts: 1)
Jun 01, 2022 6:30:50 am EDT
paid Version same problem
Joel Stokes, User (Posts: 7)
Jun 01, 2022 7:06:10 am EDT
Support level: Free or trial
Same problem here - any response from RU ??
Joel Stokes, User (Posts: 7)
Jun 01, 2022 8:04:29 am EDT
Support level: Free or trial
Are we supposed to be changing settings or applying a fix ... or just waiting for the problem to be resolved at RU
Roberto Zappi, User (Posts: 1)
Jun 01, 2022 11:22:16 am EDT
Support level: Free or trial
Non funziona nessuna connessione windows, funziona solo Android
Pauline, Support (Posts: 2876)
Jun 01, 2022 3:52:57 pm EDT
Hello everyone,

Thank you for your messages and patience.

This is to inform you that the issue was fixed. We apologize for the inconvenience. Please try connecting to your Hosts once again and see if you're able to access them.

Please let us know if the issue persists.

* Website time zone: America/New_York (UTC -5)