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Remote Installation Issue

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Paul Menager, User (Posts: 2)

May 11, 2022 9:36:43 am EDT

HI all,
I try to deploy an app MSI File I am developing to a Lab POS Using the "Remote Installation tool"

Error #5
Unable to connect a network drive.
Access denied.
Access is denied

can any one HELP?

Pauline, Support (Posts: 2224)

May 11, 2022 4:58:16 pm EDT

Hello Paul,

Thank you for your message.

This error usually means that the admin$ (admin share) is not allowed or unavailable on the remote PC. Admin$ is required to be available whenever you need to push-install Remote Utilities (or any Windows software) onto a remote machine. Please make sure that admin$ is allowed on the remote machine and you have access to it.

In addition, this error might also be caused by the fact that the disc Z is mapped on the Viewer computer and, therefore, is not available. Please make sure that the Z drive/letter on your Viewer PC is empty and available because the program uses that drive temporarily for the installation/upgrade process.

Hope that helps.

Paul Menager, User (Posts: 2)

May 12, 2022 11:03:56 am EDT

Support level: Free or trial

Thanks for your answer, it's got me to looking into the POS pc settings and I found that it could be an issue cause by local group policy.

can you help me figure out with policy that is needed to get it working ?

Edited:Paul Menager - May 12, 2022 11:05:11 am EDT

Pauline, Support (Posts: 2224)

May 12, 2022 4:10:58 pm EDT

Hello Paul,

Thank you for your message.

Here are a few troubleshooting guides from Microsoft that might be helpful:
1. Error when accessing an administrative share.
2. Issues that may occur when administrative shares are missing.
In addition, this page might provide some helpful information as well.

Please let us know if you have other questions.

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