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Impossible to install host later than 7.0.0.3

Werner Schoenthal, User (Posts: 16)
Jan 29, 2022 5:12:01 am EST
Support level: Starter
Hello,
I'm using viewer 7.1.2.0 on Win10 and host 7.0.0.3 on Windows Server 2012 R2 Standard.
This configuration is working very well and stable so far.
If I try to update the host from the viewer using simple update, nothing happens.
Even if I'm using a own RU-Server or try to install host 7.1.2.0 locally on the physical machine itself.
Only "Settings for host" starts with host 7.1.2.0 on the server 2012.
As soon as I reinstall host 7.0.0.3 on the server 2012, everything works fine an the host 7.0.0.3 starts.
Thank You,
Werner
Conrad Sallian, Support (Posts: 3061)
Jan 30, 2022 2:53:49 pm EST
Hi Werner,

Thank you for your message.

Am I right assuming that you cannot update the remote Host using the 'Simple update' option and you can update it manually by running the Host installer on the Host machine?
Werner Schoenthal, User (Posts: 16)
Jan 30, 2022 3:40:55 pm EST
Support level: Starter
Hello Conrad,

Thank you for your answer.
Yes, I'm unable to update the remote Host (7.0.0.3) using the 'Simple update' option and manually by installing
Host 7.1.2.0 on the Host machine (Microsoft Windows Server Standard 2012 R2)
As soon as I manually install Host 7.0.0.3 again, everything works.
I'll check Remote Utilities service tomorrow after manually installing Host version 7.1.2.0 again.
Don't think too much about it. I can life with Viewer 7.1.2.0 and Host 7.0.0.3
(I need to transfer some files from the host to the viewer every day).

Thank You,
Werner
Werner Schoenthal, User (Posts: 16)
Jan 31, 2022 6:01:53 am EST
Support level: Starter
Hi Conrad,

Today I was able to successfully update from Host 7.0.0.3 to Remote Utilities Host 7.1.2.0 at the Host computer itself using file 'host7.1.2.0.exe' instead of file 'host7.1.2.0.msi'.
Everything works perfect now and you can forget about the issue.
By the way I used  [censored] before, but the [censored] Business license is to expensive to manage one single host machine.
I'm happy with Remote Utilities software and community.

Best Regards,
Werner
Conrad Sallian, Support (Posts: 3061)
Jan 31, 2022 6:09:00 am EST
Hi Werner,

Glad to hear it works for you now! If you need any help from us in the future, don't hesitate to ask.

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