After a re-install, the taskbar icon is left in a bad state. The old desktop icon is still on the desktop. Attempt to pin that icon does not update the taskbar. I have to go into the windows menu, into the viewer folder, drag the icon to the desktop, until the old icon, and pin the new icon. The installation needs some work.
I have not used that procedure. But nearly every time I've updated I've been left with this scenario. I did not do an unistall, I allowed the installation to replace the current version. Windows 10, fairly fresh install.
Unfortunately, we couldn't reproduce the issue yet. However, if you're able to reproduce it and record a screencast it will be very helpful. If this is possible, please feel free to send us the video of the issue to [email protected]. In addition, when sending the video please specify the exact OSs and builds of the machines where the issue occurs. Last but not least, please make sure that you're installing the latest version of Remote Utilities (22.214.171.124 as of this writing) which is available for download here.