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Unable to install Host v7.0.2.0
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Michael Lloyd,
User (Posts: 3)
Aug 24, 2021 8:39:11 pm EDT
Support level: Free or trial
Windows 10 Pro, with anti-virus and Comodo firewall disabled, I try to install host7.0.2.0.exe.
The Remote Utilities progress indicator opens and displays 'preparing'... 'installing' then closes.
Installation fails with no traces of Remote Utilities host program.
Remote Utilities Install.log:
24-08-2021_17:26:00#T:Installation is started #1
24-08-2021_17:26:03#T:Installation is started #2
24-08-2021_17:26:03#T:Old version not found
24-08-2021_17:26:04#T:Installing...
24-08-2021_17:26:04#T:MSI file: C:\Windows\Temp\RUT_{783DDE3F-0886-471C-A1FD-8893B22F22CA}\installer.msi
24-08-2021_17:26:04#T:msiexec exit code: 4294967295
24-08-2021_17:26:04#T:Error 78: #Unable to install.
24-08-2021_17:26:04#T:Installation/uninstallation is finished
Thank you for your help.
The Remote Utilities progress indicator opens and displays 'preparing'... 'installing' then closes.
Installation fails with no traces of Remote Utilities host program.
Remote Utilities Install.log:
24-08-2021_17:26:00#T:Installation is started #1
24-08-2021_17:26:03#T:Installation is started #2
24-08-2021_17:26:03#T:Old version not found
24-08-2021_17:26:04#T:Installing...
24-08-2021_17:26:04#T:MSI file: C:\Windows\Temp\RUT_{783DDE3F-0886-471C-A1FD-8893B22F22CA}\installer.msi
24-08-2021_17:26:04#T:msiexec exit code: 4294967295
24-08-2021_17:26:04#T:Error 78: #Unable to install.
24-08-2021_17:26:04#T:Installation/uninstallation is finished
Thank you for your help.
Pauline,
Support (Posts: 2881)
Aug 25, 2021 10:09:14 am EDT
Hello Michael,
Thank you for your message.
Please try using this Microsoft Tool that helps to automatically fix issues that block programs from being installed, updated or removed. You only need to download the tool, run it and then follow the steps the tool provides.
Hope that helps.
Thank you for your message.
Please try using this Microsoft Tool that helps to automatically fix issues that block programs from being installed, updated or removed. You only need to download the tool, run it and then follow the steps the tool provides.
Hope that helps.
Michael Lloyd,
User (Posts: 3)
Aug 25, 2021 5:17:54 pm EDT
Support level: Free or trial
I tried the Microsoft installation troubleshooter, and it was not successful, installation issue persists.
However, thank you for your suggestion.
However, thank you for your suggestion.
Michael Lloyd,
User (Posts: 3)
Aug 25, 2021 8:22:43 pm EDT
Support level: Free or trial
I resolved the installation issue by enabling my system to install applications under Safe Mode.
For other users experiencing this issue, use the following procedure to enable installation under Safe Mode, then install the program(s).
The first two command adds the "Service" registry value, enabling the Windows Installer service under Safe Mode. The third command starts the Windows Installer service.
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIS erver" /VE /T REG_SZ /F /D "Service"
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIS erver" /VE /T REG_SZ /F /D "Service"
net start msiserver
.
For other users experiencing this issue, use the following procedure to enable installation under Safe Mode, then install the program(s).
- Use MSConfig (or other preferred method) to enable Safe Mode.
- Open an elevated command prompt.
- Paste the following commands into the command prompt window, pressing ENTER after each command.
The first two command adds the "Service" registry value, enabling the Windows Installer service under Safe Mode. The third command starts the Windows Installer service.
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIS
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIS
net start msiserver
.
Edited:Michael Lloyd - Aug 25, 2021 8:26:05 pm EDT
Pauline,
Support (Posts: 2881)
Aug 26, 2021 12:07:05 pm EDT
Hello Michael,
I'm glad to hear you've figured out the issue and it works for you now!
Thank you for your valuable input, hopefully it will be useful for other users as well.
Please let us know if you have more questions.
I'm glad to hear you've figured out the issue and it works for you now!
Thank you for your valuable input, hopefully it will be useful for other users as well.
Please let us know if you have more questions.
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