Community

Remote Utilities Android Computer List

mark wright, User (Posts: 1)

Apr 08, 2016 2:17:33 pm EDT

I have been using Remote Utilities for a while not and am very happy with the software.

One issue that I am running into a lot is on the Android Version.

I have a list of Computers that I regularly connect to and they are nicely organized in the drop down list.

However, I notice that every 3-4 days or so, this list gets Cleared Out.

This is not a result of clicking the "Clear List" button.

Is this a common issue with the Android Application?

Conrad Sallian, Support (Posts: 3033)

Apr 11, 2016 2:49:13 pm EDT

Hello Mark,

Thank you for your post.

We will check that issue. But strictly speaking, it may not be relevant now because we will be significantly revamping how the address book works in the mobile viewer very soon anyway. Instead of just a simple drop down list we are planning to add a full-fledged address book like you can see in the desktop Viewer.

vasilis gontivos, User (Posts: 4)

Aug 23, 2016 1:22:48 pm EDT

Support level: Free or trial

Still waiting the android version ... the above problem is really annoying.

Conrad, Support (Posts: 3033)

Aug 23, 2016 2:40:47 pm EDT

Hello Vasilis,

We plan to update the mobile version within the next few months.

Jim Tracey, User (Posts: 20)

Mar 30, 2017 7:18:01 pm EDT

Support level: Free or trial

This continues for me as well. When is the update coming?

Conrad, Support (Posts: 3033)

Mar 31, 2017 8:51:21 am EDT

Hello Jim,

Sorry for keeping you waiting. The work on the updated mobile client is in progress. We cannot give any exact ETA, but we'll do our best to deliver asap.

Jim Tracey, User (Posts: 20)

Mar 31, 2017 8:20:15 pm EDT

Support level: Free or trial

Conrad,

In my situation, the addresses stay in my phone (Samsung S5) but disappear in my tablets (formerly a Galaxy Tab 2, now a Galaxy Tab A). Not sure if this will help, but thought it might be relevant.

Despite my frustration with this ongoing malfunction, I still appreciate your product, its availability for no cost and your responsiveness.

Conrad, Support (Posts: 3033)

Apr 01, 2017 7:26:56 am EDT

Hello Jim,

Perhaps there is a bug indeed but we are going to re-work the mobile version soon anyway.

Naijasturf Blog, User (Posts: 2)

Apr 04, 2017 4:55:56 pm EDT

Support level: Free or trial

Wow! I am new here let take a review of this great site

Jim Tracey, User (Posts: 20)

Jan 14, 2018 6:29:17 pm EST

Support level: Free or trial

Conrad,

Not to put too sharp a point on it, but it's a year and a half later and still no update...

Submit a reply

^* Website time zone: America/New_York (UTC -5)