Pointer graphic doesn't line up with actual host mouse location and other issues

Chase, User (Posts: 3)

Feb 22, 2015 2:39:42 pm EST

Support level: Free or trial
I just downloaded RU to test out and the PC host and viewer seem to work well. The android app i'm having problems with though.

1) the mouse pointer graphic doesn't line up with the host mouse actual location.

2) left click is works intermittently, sometimes works sometimes doesn't.

3) right click doesn't work (posted in the other topic as well).

As for 1 above, when i move the mouse around it is off enough such that the item the mouse is over and highlighted is off. So on websites I can easily have the graphic in the app over one link and when i click it actually clicks a link next to it or above it. So it makes it very difficult to know what i'm actually clicking on.

Is this a known issues and is there a fix by any chance?

I'm using Android 5.0.1 on an LG G3.

Thanks for the support!

Conrad Sallian, Support (Posts: 2589)

Feb 22, 2015 3:08:26 pm EST

Hi Chase,

Already answered in another thread. Anyway, these are known issues - we are going to fix them in the next mobile update.

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