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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

No mouse pointer

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Bob Baldwin, User (Posts: 1)

Sep 05, 2018 2:47:20 pm EDT

Support level: Free or trial
I just installed Host on two PCs. I can access just fine from my PC. However, I cannot seem to do anything on one PC since there is no mouse pointer. On the other PC there is a mouse pointer and seems to be working albeit slowly. It is all the latest version downloaded today.

Conrad, Administrator (Posts: 2548)

Sep 06, 2018 1:08:23 am EDT

Hello Bob,

However, I cannot seem to do anything on one PC since there is no mouse pointer.

Is there a "physical" mouse actually connected to this PC?

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Trent, User (Posts: 18)

Mar 24, 2020 1:13:56 pm EDT

Support level: Free or trial
Bob, be aware that if you are connecting to a host computer that has no physical mouse connected, the mobile apps do not locally render a virtual cursor.  A workaround is to enable "Mouse Keys" on the host computer as described in this post:

https://www.remoteutilities.com/support/forums/messages/forum7/message4490/940-cannot-see-mouse-cursor-on-the-remote-computer#message4490

Hope that helps you!  It did me!

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