Community

« Back to Licensing

Questions about Starter license (2 concurrent users) usage in practice

Links used in this discussion
Support level: Free or trial
I'm considering purchasing a Starter license (2 concurrent users, 20 controlled devices) and would like to confirm how it actually works in practice.

1) With 2 concurrent users, is it a single license key?

Is it correct that the same license key is registered on the Viewer on 2 different PCs (for 2 different people), and up to 2 of them can connect at the same time?

Or does purchasing 2 concurrent users issue 2 separate keys, each usable by only one person (i.e., someone using a different key couldn't connect simultaneously)?

2) Is "20 controlled devices" a total limit for the whole license?

Does "20 controlled devices" mean the total number of Hosts that can be registered/accessed across the entire license (shared between both concurrent users combined)?

Or is it 20 devices per concurrent user (so 40 total for 2 users)?

3) How many people can register the same key?

Is it correct that the "2 concurrent users" limit only restricts how many people can be connected at the same time, and there's no limit on how many Viewer installations (i.e., total number of people) can register that same key?

For example, could 10 different technicians each install the Viewer on their own PC and register the same key, as long as only 2 of them are actually connected at any given moment?

Thanks in advance for clarifying!
Hello Tomoya,

Thank you for your message.

With 2 concurrent users, is it a single license key?

A single key. An order for two concurrent users produces one key good for two users, not one key per user. Both people register their Viewer with that same key, and two of you can have sessions running at the same time.

Does "20 controlled devices" mean the total number of Hosts that can be registered/accessed across the entire license (shared between both concurrent users combined)?

It's the total for the license. The device ceiling is a property of the tier, not something that scales with users — Starter is 20 either way. Adding users doesn't raise it, so controlling more machines means moving up a tier rather than buying more keys. The tiers are compared here.

For example, could 10 different technicians each install the Viewer on their own PC and register the same key, as long as only 2 of them are actually connected at any given moment?

Yes, exactly that. There's no limit on how many Viewers you register with one key. What the license meters is concurrent use — how many Viewers have a remote session actually running at the same moment. Viewers not used at the moment must be fully closed to ensure their license slot is available.

Do not hesitate to ask if you have other questions.
Submit a reply

* Website time zone: America/New_York (UTC -4)