I've tried to upgrade our paid V6 licence to whatever it is now but it is rejected?
Looks like a glitch. I manually set your account to Pro. Now you should be able to create tickets.
The reason I am needing a ticket is we can't seem to whitelist our email address for the RUT install email.
The email address you are trying to whitelist is firstname.lastname@example.org , correct? I've just whitelisted it too.
Let me know if you need further assistance.