Receiving mails from RemoteUtilities

Cristian Braun, User (Posts: 32)

May 01, 2018 7:55:42 pm EDT

Support level: Free or trial
Hey there.
This is more an advice rather than a Request.
I was just able to receive your license key mail in public domains like Hotmail or Gmail.
But not in my domains.
The problem is you dont meet the requirements stated in RFC2821, because the hostname you declare is not a FQDN.
There is the log of my hosting:
2018-04-27 16:14:41 (remoteutilities) []:40972 X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no rejected MAIL <remoteut_www@remoteutilities>: Access denied - Invalid HELO name (See RFC2821

As you can see, your host is "", when it should be an FQDN as "" or something like that.

I only had troubles receiving mails for my license key (i just used an account as a workaround), but i assume i wouldnt be able to receive any..

As i said, this is nothing more than an advice for you guys!

Conrad, Support (Posts: 2591)

May 02, 2018 8:32:17 am EDT

Hello Cristian,

Thank you. I forwarded this to our web services staff, they will take a look.

Conrad, Support (Posts: 2591)

May 03, 2018 2:57:18 pm EDT

Hi Cristian,

We have fixed this issue as per your recommendation. Thank you for letting us know.

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