I just recently stated using Remote Utilities. My situation is that I wish to manage a router from a remote location so I use a WiFi connected laptop PC located close to the router and then use Remote Utilities to access the PC. In this situation I would like the laptop lid to be closed and for the configuration to be unaffected by the laptop being rebooted. Most of this I have achieved but in the process I have found that two different laptops have different characteristics. An Acer laptop required me to set the "Use legacy capture mode" while an Fujitsu one did not. I had major problems with the Firefox display being distorted and had to use Chrome instead. I am using Remote Utilities - Agent. So it looks like the issues are both hardware and software related. Happy to provide more detail if needed.