Community

Blank screen host does not work!

Lee Webster, User (Posts: 4)

Mar 28, 2018 11:58:09 am EDT

When choose to blank my hosts screen, the host screen goes blank for a couple of seconds, then turns back on.

Both laptops are running Windows 10 home.

Please can you help me with this, as I can't use it without this feature enabled. This feature was the reason I chose remoteutilities, but it doesn't even work!?
Why advertise a feature that doesn't work?!?

Conrad, Support (Posts: 2934)

Mar 28, 2018 12:09:24 pm EDT

Hello Lee,

Thank you for your message.

If these are laptops the feature might indeed not work correctly due to the way the blank screen mechanism and monitor driver work in Windows 10. Unfortunately, we cannot do anything about it.

Lee Webster, User (Posts: 4)

Mar 29, 2018 8:14:25 am EDT

Support level: Free or trial

It actually does work. You just have to disable the display drivers on the host computer first.

Twit Warrior, User (Posts: 6)

Jun 30, 2018 1:32:07 pm EDT

Support level: Free or trial

Lee Webster
@Lee Webster

what do you mean Disable and what driver to disable, Do you disable the autorun feature in servers taskbar then properties or leave it to On Demand Really need to get this working. Do you run into the problem is if someone touches the mouse or keyboard and the black screen goes away even if someone does not it just stays on for a brief second? Do you get such problems when trying to run lock host mouse and keyboard to prevent the blank screen from going away? Seems like even that does not work also.

Submit a reply

^* Website time zone: America/New_York (UTC -4)