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Viewer remote to host immediately sleep by moving mouse

Mar 01, 2018 2:50:14 am EST

I use viewer 6.8.0.1 in order to remote to Windows 10 pro's host. After I can remote to that PC, I use mouse to control that PC immediately sleep or sign off( I'm not sure).
I hope you will find the solution for me.
Thanks for your help

Conrad, Support (Posts: 3182)

Mar 01, 2018 3:41:01 am EST

Hello Phann,

Thank you for your post. Could you please clarify what the issue is?

Phann Channrithy, User (Posts: 2)

Mar 01, 2018 4:19:09 am EST

Support level: Free or trial

Hello Conrad,
My main issue is what I want to know that's why I remote to other pc just only moving mouse that pc is sleep immediately. I's my issue. Can it cause from Windows or RemoteUtilities?

Conrad, Support (Posts: 3182)

Mar 01, 2018 5:05:27 pm EST

Hi Phann,

I'm not sure this is caused by Remote Utilities. The program doesn't affect or change your power options or screensaver settings.

Thanks.

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