Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Changing resolution causes mouse to track incorrectly in Agent

Aaron Graham, User (Posts: 5)

Jan 21, 2018 7:34:36 pm EST

Using latest version - changing resolution on host while connected (and even after reconnecting) causes mouse tracking/clicks to work incorrectly - doesn't click in the right place, and screen no longer stretches to correct size. Win10 host & viewer.

Conrad, Support (Posts: 2450)

Jan 22, 2018 3:38:37 am EST

Hello Aaron,

Thank you for your post.

Could you try restarting the remote session , that is - close the Full Control window and re-launch it - after you change resolution.

Aaron Graham, User (Posts: 5)

Jan 22, 2018 7:48:47 am EST


Great program by the way - I did try restarting the session, screen still appeared incorrect (showed only in top quarter, I'm guessing proportional by resolution) and mouse did not move correctly.



Conrad, Support (Posts: 2450)

Jan 22, 2018 10:56:47 am EST

Hello Aaron,

Could you try enabling "Use legacy capture mode" in the Host options. Here is a screenshot:

Aaron Graham, User (Posts: 5)

Jan 22, 2018 7:18:25 pm EST

Thanks will give this a try next time it happens.

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