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NO Audio or sound from Host Windows 10

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marco rossi, User (Posts: 3)

Mar 12, 2017 11:50:16 am EDT

I have :
PC1, XP-SP3, audio OK.
PC2, W10 Home 64 bit, audio OK
Router Ethernet
I want with PC1 control PC2
I am trying portable "" and launch rutview.exe on PC1 and rutserv.exe or Agent.exe on PC2.
All run OK but I do not ear NO AUDIO on PC1.
I tried to control a third pc PC3, XP-SP3 and I receive AUDIO.
But my problem is control PC2 with W10.
Has had anyone same problem ?
Thank's at all !
Marco Rossi
[ Quote ]

Conrad, Support (Posts: 2450)

Mar 12, 2017 2:42:17 pm EDT

Hello Marco,

Thank you for your post.

I am trying portable "" and launch rutview.exe on PC1 and rutserv.exe or Agent.exe on PC2.

Version 5.6 is very old. Please, use version 6. You can download it from here:

If you update existing installations, make sure that you update both parts - Viewer AND Host, not just the Viewer.

marco rossi, User (Posts: 3)

Mar 12, 2017 3:55:53 pm EDT

Conrad. I AM SORRY ! I make a writing paste error !
Is already portable version I tried. Ok complete control with Internet ID but I receive NO SOUND from W10 home.
Best regards
Marco Rossi

Conrad, Support (Posts: 2450)

Mar 13, 2017 2:11:26 am EDT

Hello Marco,

No problem.

We have also received your ticket. I will forward your case to our 2nd tier support . Perhaps, we'll need more information about the sound configuration on your system.

marco rossi, User (Posts: 3)

Mar 13, 2017 5:23:50 am EDT

Thank's Conrad,

- PC1 XP-SP3 System Information Audio :
Nome Realtek High Definition Audio
Produttore Realtek
Stato OK
ID periferica PNP HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003\4­&3AD857FA&0&0001
Driver c:\windows\system32\drivers\rtkhdaud.sys ( built by: WinDDK, 5,93 MB (6.221.456 Byte), 27/11/2014 19.05)

Nome Audio schermo Intel®
Produttore Intel® Corporation
Stato OK
ID periferica PNP HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101&REV_1000\4­&3AD857FA&0&0301
Driver c:\windows\system32\drivers\intcdaud.sys ( built by: WinDDK, 263,75 KB (270.080 Byte), 27/11/2014 19.12)

Nome Periferica audio half duplex Unimodem
Produttore Microsoft
Stato OK
ID periferica PNP MODEMWAVE\0\{88CEAB02-3A8A-4D49-BEB4-47ED11101941}
Driver c:\windows\system32\drivers\modemcsa.sys (5.1.2600.0 (xpclient.010817-1148), 15,75 KB (16.128 Byte), 27/04/2015 10.42)

- PC2 W10 Home 64 bit System Information Audio :
Nome Conexant SmartAudio HD
Produttore Conexant
Stato OK
ID periferica PNP HDAUDIO\FUNC_01&VEN_14F1&DEV_510F&SUBSYS_1043864D&REV_1001\4­&280C0C72&0&0001
Driver c:\windows\system32\drivers\chdrt64.sys (, 2,13 MB (2.238.504 Byte), 27/10/2016 18:34)

Nome Audio Intel® per schermi
Produttore Intel® Corporation
Stato OK
ID periferica PNP HDAUDIO\FUNC_01&VEN_8086&DEV_2883&SUBSYS_80860101&REV_1000\4­&280C0C72&0&0201
Driver c:\windows\system32\drivers\intcdaud.sys (, 469,26 KB (480.520 Byte), 22/12/2015 08:45)
Is it ok ?
Marco Rossi

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