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upgraded to win 10, viewer won't work

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Steve Burney, User (Posts: 6)

Mar 17, 2016 2:29:56 pm EDT

Support level: Free or trial

That did the trick. Thank you very much for your help.

Mike Pill, User (Posts: 2)

Aug 31, 2017 10:34:16 am EDT

Support level: Free or trial

I have almost exactly the same problem as Steve (post Mar 17,20160) re trying to install the latest version of RUT viewer on a W10 system and the install process requiring still requing 5.6msi which is nowhere on my system. I have gone through the same proceses including RegEdit. If you could also send me a link to download 5.6 installer hopefully that will allow me to install 5.6 again and then upgrade to the latest version. Regards, Mike

Conrad, Support (Posts: 2923)

Aug 31, 2017 11:18:31 am EDT

Hello Mike,

Thank you for your post.

Actually, you do not need the old installer. This is an issue with MSI temporary files. You just to clear fix program uninstall. Microsoft offers a free fixing tool for that:

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

After you fixed the problem you can try installing the latest Viewer.

Let us know if it works for you. Thanks.

Mike Pill, User (Posts: 2)

Aug 31, 2017 11:31:03 am EDT

Support level: Free or trial

Hi Conrad,

Thanks for the amazingly prompt response, that fix sorted the problem and everything now works with the latest version and i've been able to import my old connection details and licence.

Thanks once again for your help.

Mike

Conrad, Support (Posts: 2923)

Aug 31, 2017 11:31:35 am EDT

You are welcome :)

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