I upgraded to Windows 10, and now my viewer won't work. I tried to uninstall/reinstall the viewer, but I get the message to the effect that it can't find rut.viewer5.6.en.msi. When I search for it manually, it's not there-in fact the entire directory seems to be missing. I've downloaded 6.3, but when I try to install it I get blocked because of the missing rut.viewer5.6.en.msi. What can I do to fix this?
You can perform complete uninstall of the Viewer as described here https://www.remoteutilities.com/support/documentation/main1/item12/ . Or , if you have already uninstall it through the control panel, clean up the %APP DATA% directory, but before that copy its contents elsewhere just in case. By default your address book is stored there (the file connect_4.xml).
I don't know what I'm missing. The original program is gone from all of the directories on my machine. When I try to install 6.3, though, I keep getting the message that it can't uninstall the old version and it needs rut.view5.6en.msi. Is there a place I can download that file from, or is it something else that needs to be done?
I followed those steps, and still no luck. The installer keeps insisting that it needs rut.view5.6en.msi. There is no remote utilities - viewer in the uninstall list, the appdata/roaming/remote utilities files folder is gone and so is the program files/remote utilities - viewer folder.
What could possibly be blocking the installation, and how do I fix it?
I went to the command prompt, used the regedit command, and went to the folder specified above. None of the GUIDs on the list of RU GUIDs is in my registry. If I did everything right, what next? If I didn't do it right, where did I go wrong?
(I also tried re-downloading and installing the viewer again, but it still won't work because it can't uninstall rut.view5.6en.msi)