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Downloading agent.exe in Firefox results in: blocked may contain a virus or spyware

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john kumpf, User (Posts: 44)

Dec 03, 2014 8:35:55 pm EST

Support level: Free or trial
Firefox silently did not download agent.exe file from

The link to the file was: [censored]

I had to do "Show all downloads" to see this error message.

The error message was:

Blocked: may contain a virus or spyware

I worked around this problem by reading this article:

What i did: in firefox

Type "about:config" in address bar (without the quotes); hit return.
Click the "I'll be careful, I promise!" button.
Type "safe" into the search box (without the quotes).
Double click the item "browser.safebrowsing.malware.enabled" to turn it from true to false.

Then i was able to download the agent.exe program.

Conrad Sallian, Administrator (Posts: 2548)

Dec 04, 2014 6:59:14 am EST

Thanks for info, John :) It will certainly be helpful for those who have issues downloading the Agent in FireFox.

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john kumpf, User (Posts: 44)

Dec 16, 2014 9:26:30 pm EST

Support level: Free or trial

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