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[ Closed ] Upgraded to 7.9 and now all hosts appear offline

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kflaming, User (Posts: 3)

Oct 28, 2026 1:26:43 am EDT

Upgraded local viewer from 7.8 to 7.9.0.0 yesterday. Did simple update to a couple of the remote sites. All was fine.

Today, when opened Viewer all 10 remote locations appear offline. Tried restarting app, restareting computer. Tried clearing DNS cache and restarting computer. Tried renaming config_4.xml file. Tried uninstalling and reinstalling Viewer. Have restarted router.

All hosts (7.8 and 7.9) continue to appear offline. And when try to connect it says "Initializing connection" and then "Unable to connect Attempts left: #"

Any suggestions what to try next?

Sidenote: when try to connect to any host and seeing the "Initializing connection" and "Unable to connect" messages, the Connection log shows nothing - no activity.

Conrad Sallian, Support (Posts: 3297)

Oct 28, 2026 5:04:57 am EDT

Hello,

To keep everything about the Internet-ID servers in one place, we've opened a pinned topic: Internet-ID servers: status and issues. It has the latest status and what to do if your Viewer or Hosts show offline.

Please post any further reports there. We're closing this topic.

Thank you.

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