Community

message on the remote computer

Frank S., User (Posts: 2)

Nov 16, 2025 8:46:06 am EST

Since today's update to version 7.7.3.0, a notification window appears on the remote desktop. I have a licensed version; how can I disable this notification? Thank you.

Attached Files

Conrad Sallian, Support (Posts: 3182)

Nov 16, 2025 8:50:25 am EST

Hello Frank,

Are you connecting from a Viewer registered with a commercial license? Or is it a free license?

Frank S., User (Posts: 2)

Nov 16, 2025 10:36:59 am EST

Support level: Free or trial

Yes, I am connecting from a viewer who has a license.

Conrad Sallian, Support (Posts: 3182)

Nov 16, 2025 11:34:23 am EST

Hi Frank,

If it is a commercial license, the window should go away. Could you also check the Host settings -> Interface tab. What can you see there?

Submit a reply

^* Website time zone: America/New_York (UTC -5)