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one step one time agent not working with stand alone server properly

Support level: Pro
hi, latest version. we're new with the product.
pro license.
we setup our own server and everything seems to work fine with the host agent we created for permanent install.
but..  we also used the msi configurator to create a one time agent for temporary support and when we run it we add it to our viewer by either the code provided or from the email we receive with the add using code feature.  
the problem is the agent shows as offline unless we go into the viewer settings and change from our stand alone server to the default server.
this looks like a bug unless we're doing something wrong.
any ideas?
Hello Jim,

Thank you for your message.

Host and Agent have identical settings and configuration options, so whatever you configure for the Host should also be done for the Agent — namely, specifying your RU Server address in the Internet-ID connection settings.

Also, when connecting, please make sure you’ve specified your RU Server in the connection properties in Viewer for that specific Agent entry. It’s possible that something was simply missed, which is causing it not to work.

Let us know if this helps.
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