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BitDefender - problems with Host version 7.1.2.0

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jon otto, User (Posts: 13)

Feb 21, 2022 2:26:02 pm EST

Support level: Free or trial

This explains yesterday's foibles. I was unable to log into any of my hosts on 6 robot computers. They were reachable. Today all is fine.
I have a mix of 7.1 & 7.2 hosts due to the malware issue with 7.1 and defender on Windows 8.1 I have not put an exception record on my 8.1 robots.

jon otto, User (Posts: 13)

Feb 21, 2022 2:26:59 pm EST

Support level: Free or trial

Correction. The malware issue is wit the 7.2 hosts and defender on Windows 8.1 I - Jon Otto

Pauline, Support (Posts: 2693)

Feb 21, 2022 3:58:08 pm EST

Hello Jon,

Thank you for your message.

I'm glad to hear it works for you now.

The malware issue is wit the 7.2 hosts and defender on Windows 8.1

Could you please elaborate a bit more on the "malware issue" part? Is there another antivirus software that mistakenly detects our program on your computers?
As for the Windows Defender - unfortunately, we have very little control over the antivirus detections. However, this issue can be easily resolved by submitting the false positive report to Microsoft on this page - they usually quickly review the submission and remove the false positive detection, which clears up the previously detected files in your Windows Defender.

Hope that helps.

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