Hello Thomas,
Thank you for your patience.
I've checked on the issue with my coworkers and this is indeed a false positive. The fact that our legitimate software might be used by rogue users with illegitimate/malicious intentions and, therefore, connect through our servers. However, this does not affect our servers security even in the slightest way as the servers only relay encrypted data back and forth. This also does not affect other users who are connecting to their remote Host machines via the same servers and their security.
Here's also a
SpamHouse report that shows that this IP address has no issues.
In addition please note that Remote Utilities is legitimate software for remote access and remote support. Any illegitimate/malicious use of the software (including its modification, reverse engineering, "cracking" etc.) is prohibited by our
EULA. Besides, in many countries, such use of computer technology is a criminal offense punishable by law.
Last but not least, illegitimate/malicious usage is pretty common with other competitive remote access software as well, even the most popular ones. Here's also a
related Wikipedia page that might provide some helpful information as well.
Hope that helps.
