It would really be nice if the phrasing of this could be changed to be more friendly.
Maybe a configurable title such as "Completing Remote Utilities Installation" and then a label for the textbox that could be configured to say something like "Please enter the name of your office". Of course not everyone wants the same thing, so making it configurable would be so... friendly.
As it is, it is very non descriptive, and people just type in their first name, which helps, while I am on the phone with them, but isn't all that helpful for when people install it before talking to me.
Do you mean the Ask the user to identify themselves checkbox which is available within the MSI Configurator Tool, correct? If this is the case, then we plan to improve this specific feature by adding the auto-identification feature as well. The auto-identification feature will allow to automatically fetch additional information, such as username or the name of the remote machine. However, I'll additionally forward your suggestion to our developers for a review as well.