Hello,
Thank you for your message.
The issue might be caused by the Viewer configuration file being somehow corrupted (for example, by some firewall/antivirus software activity).
Please, try the following:
1. Fully exit the Viewer
File -> Exit.
2. Locate the file
config_4.xml in the
C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder.
Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings.
3. Remove the
config_4.xml file from that folder.
This will reset the Viewer settings. Your address books won't be affected by this action.
4. Run the Viewer, try registering it with your license key again and see if this helped to resolve the issue.
In addition, please try updating your Remote Utilities installation to the latest 7.0.0.3 version - we've fixed a small bug related to the license key storage. For more information please see our
Release Notes. You can update your installation via the
Self-Update feature.
Please let us know if the issue persists.
