A close relative of mine has been a victim of a scammer from India. And after some research, I landed on some videos like the one below and discovered scammers from India installed the RU host app without their knowledge. I am furious.
Competitors like [censored] and [censored] are bad enough, only slightly less since they ramped up their safety warnings, but this software allows scammers to cease control of a victim's computer in a completely covert manner, running on startup... and without admin login! I'm sure there are legit ways in which these features are used (I have a hard time thinking what) but there could be ways to keep them without catering to the needs of Scammers. The developers should feel ashamed of themselves and solve UX nightmare IMMEDIATELY. More info on the video below.
And don't bother helping me. I just flattened my relative's PC with a fresh image install. Now just go back to the bloody drawing board, write a nice UX Flow Chart and THINK what you can do to put warnings and signals. SHAME on you.
We're sorry to hear that your relative was hacked.
However, please note that it's not possible to run Remote Utilities in stealth mode - a persistent Host icon in the system tray always informs the remote user that Remote Utilities is running on their computer (we've discontinued the option to hide the tray icon since version 22.214.171.124 which was released back in 2015). The program also appears in the process list. All Remote Utilities icons are using the same style and we do not provide icon customization, so it's easy for users to identify the program.
Government and law enforcement agencies
If you believe that someone from that IP address has unauthorized accessed your computer, please contact your local police department and let them know this information, so that they can start an investigation on this case. As we've responded above, we will be glad to assist the investigation by providing our server logs if there's a direct request from the police - they can contact us at email@example.com.