Run only host package default connect to own RU server

Links used in this discussion

bennychan730, User (Posts: 1)

Nov 09, 2020 4:47:21 am EST

Support level: Free or trial
Hi All,
I just found this great tool and would like to explorer more about it.

Currently, we help some customer to support their workstations, due to some reasons, we don't to install software to their pc but we'd like to have a on-demand remote access when needed.

I had installed a RU server and proceeding POC in my lab. I'm wonder whether I can customize the "run only" host package so that after I executed the package, the host will connect to my own RU server in order to optimize the performance.


Polina, Support (Posts: 1160)

Nov 09, 2020 3:24:13 pm EST


Thank you for your message.

Yes, you can absolutely customize the Agent module via our MSI Configurator Tool and specify your custom RU Server as the relay server Agent will use during the configuration process.

In order to do so, you can follow this tutorial on configuring Agent, but on Step 3: Advanced options, make sure to select Specify custom Internet-ID server instead of the default one and proceed to further specify your Server's address:
Run only host package default connect to own RU server - 09 Nov 2020 03:19:03

In addition, if you've previously already run Agent that was using our default servers on any of the remote machines, you can enable the When updating existing Hosts, overwrite their Internet-ID server address with the specified address checkbox - this will make sure that when you run the customized Agent, its settings will be updated, so it will use the correct server.

Hope that helps.

* Website time zone: America/New_York (UTC -5)

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.