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Chat window is minimized and can't be enlarge

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Stephen Gee, User (Posts: 1)

Apr 27, 2020 8:50:38 pm EDT

Host 6.10.10.0
Viewer 6.10.9.0

Windows 10 1909

I've installed the host on my mom's computer and I can do full control. etc.
But when I initiate a chat from my computer. The chat balloon shows up her
task bar minimized and can not be maximized.

I've tried on my local LAN to create a host on a computer and start a chat
and it shows up....

Any help?

Thanks

Pauline, Support (Posts: 2815)

Apr 28, 2020 12:47:17 pm EDT

Hello Stephen,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue. Could you please clarify if the issue occurs when you're using the Text Chat mode or its simplified version the Mini-chat which can be opened alongside the Full Control and View mode window?

In addition, we highly recommend that you update Viewer to the same version 6.10.10.0 that is used on the remote Host machine, as the version mismatch might be causing the issue as well.
Version 6.10.10.0 is available for the download on this page.
Alternatively, you can also update the Viewer using the Check for updates button located on the Viewer's ribbon toolbar, on the Help tab which will prompt to the Automatic update.

Let me know if updating the Viewer did not help and the issue still persists.

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