Problems with File Transfer Screen

Ken Ginn, User (Posts: 2)

Apr 08, 2020 6:44:34 am EDT

Support level: Free or trial
I'm using the latest viewer.  When I open the File Transfer Screen it appears to only show half the screen.  Only one computer's file windows shows.  The top heading "Local Computer" is trailing off the the right and I can't file any way of correcting this.  Please see image.

Can anyone shed any light on why this is happening PLEASE
Attached Files

Ken Ginn, User (Posts: 2)

Apr 08, 2020 1:18:16 pm EDT

Support level: Free or trial
The Following Post cleared my problem:-
File Transfer Missing Two View Columns

... Sallian. Hello Raymond, Thank you for your post. You can reset the Viewer options by deleting the file config_4.xml found in %appdata%\Remote Utilities Files\ folder. In the future, we will implement an easier way to reset to the defaults in the File Transfer mode. Hope that helps.

Polina Krasnoborceva, Support (Posts: 966)

Apr 08, 2020 1:37:31 pm EDT

Hello Ken,

Thank you for your message.

I'm glad to hear you've figured out the issue and it works for you now!

Please feel free to post another message if you have more questions. We're happy to assist.

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