Ken Ginn's community posts


Problems with File Transfer Screen

Ken Ginn, User (Posts: 2)
Apr 08, 2020 1:18:16 pm EDT
Support level: Free or trial
The Following Post cleared my problem:-
File Transfer Missing Two View Columns

... Sallian. Hello Raymond, Thank you for your post. You can reset the Viewer options by deleting the file config_4.xml found in %appdata%\Remote Utilities Files\ folder. In the future, we will implement an easier way to reset to the defaults in the File Transfer mode. Hope that helps.

Problems with File Transfer Screen

Ken Ginn, User (Posts: 2)
Apr 08, 2020 6:44:34 am EDT
Support level: Free or trial
I'm using the latest viewer.  When I open the File Transfer Screen it appears to only show half the screen.  Only one computer's file windows shows.  The top heading "Local Computer" is trailing off the the right and I can't file any way of correcting this.  Please see image.

Can anyone shed any light on why this is happening PLEASE