We are sorry to hear that your computer has been hacked. Remote Utilities is legitimate software for remote access and remote support. Any illegitimate/malicious use of the software (including its modification, reverse engineering, "cracking" etc.) is prohibited by our EULA. Besides, in many countries such use of computer technology is a criminal offense punishable by law.
Government and law enforcement agencies
I understand the situation and of course, I will check with authorities to reach you, just until then I want to provide to you all the info I have about the situation for you can make your own investigation if you want.