Connection Offline

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Kimberly Mills, User (Posts: 2)

Nov 11, 2019 1:51:48 pm EST

Support level: Free or trial
Added Host Connection showing offline. Host ID shows - Ready for Connection but when i add the connection from Viewer it attempts to connect multiple times then states offline.

Kimberly Mills, User (Posts: 2)

Nov 11, 2019 2:59:57 pm EST

Support level: Free or trial
Hello, May I get some assistance with this?

Polina, Support (Posts: 1172)

Nov 11, 2019 3:11:58 pm EST

Hello Kimberly,

Thank you for your message.

Could you please clarify if I'm right in assuming that the issue occurs when you're trying to establish a connection using the Internet-ID connection type? If this is the case, please try referring to this KB guide before we proceed to further troubleshooting, as this will help us to isolate the issue.

In addition, could you please also try establishing an Internet-ID connection to another remote Host machine, if possible?

Please let me know if the issue persists.

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