Hello. Today attempting to access a host after few unsuccessful attempts of connection access all connections gone offline. I tried to restart computer, to reinstall viewer but not helped. But when i change ip address i'm able to login again. So i don't have any ideea why this happened and how to solve it.
But when i change ip address i'm able to login again
Could you please clarify if you mean the IP address on the Viewer machine? Or do you mean the IP address on the Host PC? Therefore, am I right in assuming that you're trying to establish the connection using the direct connection method?
As for the issue - perhaps, it was caused by the Viewer configuration file which was somehow corrupted by some antivirus/firewall software.
Please, try the following: 1. Fully exit the Viewer File -> Exit. 2. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder. Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings. 3. Remove the config_4.xml file from that folder.
This will reset the Viewer settings and might fix the issue. Your address books won't be affected by this action, however, you will need to register the Viewer with your license key.
(When i change the address on the viewer computer connections come back online.)
I made some tests and found thati'm able to connect if i delete al RU folder from Roaming BUT, only if i add manualy id's. If i try to import my connection via Import option of viewer i'm able to see online hosts (if i'm chnaging again ip)but when i try to connect all connections go offline for current ip. (i change ip and again i see online connections and if i try to connect again from this ip even clean install won't work) So if i add ID manually to a clean install and clean ip i'm able to connect, but for this i need to use vpn but vpn is too slow, i want to use my static ip. And also i wan to use my bacup of connections to add them manually will be too hard.
Hello, we are using a trial version of remote utilities viewer from the past 4 months on Virtual Machine. But from the past few days i'm not able to see the host connections online on the current internet connection. But if i change my internet, only then i'm able to see the host connections online. And that too, the host connections again goes offline after 2 or 3 days. I'm not getting, that how my host connections go online after changing my internet and then again goes offline again when the host computers are still on.
This might mean that there are connectivity issues on the Viewer's side, I.e. perhaps your Viewer machine cannot connect to our Internet-ID servers, since you've mentioned that when Viewer machine is switched to another network Hosts are online. This might be caused by various factors - for example, please make sure that the DNS name id.remoteutilities.com resolves to an IP address properly on the Viewer's side and it's not blocked by your ISP (it might have been blacklisted by mistake).
In addition, please try setting your DNS servers to Google Public DNS servers instead of your ISPs in your TCP/IP properties and see if this helps to resolve the issue.