Hello Albert,
Thank you for your message.
But when i change ip address i'm able to login again
Could you please clarify if you mean the IP address on the Viewer machine? Or do you mean the IP address on the Host PC?
Therefore, am I right in assuming that you're trying to establish the connection using the
direct connection method?
As for the issue - perhaps, it was caused by the Viewer configuration file which was somehow corrupted by some antivirus/firewall software.
Please, try the following:
1. Fully exit the Viewer
File -> Exit.
2. Locate the file
config_4.xml in the
C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder.
Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings.
3. Remove the
config_4.xml file from that folder.
This will reset the Viewer settings and might fix the issue. Your address books won't be affected by this action, however, you will need to register the Viewer with your license key.
Please let me know if the issue persists.