I am wanting to check if the access will work to possibly buy, but this support process is very slow, making you lose interest in using your software, if you can verify this with some attention would be grateful.
I checked with my coworkers on the issue. It looks like there's a network issue. Unfortunately, we cannot say what exactly might be causing cause this issue, because troubleshooting network problems is beyond the limits of our assistance. To resolve such issues, please contact your system administrator.
I'm sorry if this makes the program less useful for you.