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Renato Rocha de Souza júnior, User (Posts: 8)

Aug 22, 2019 7:07:04 am EDT

I am wanting to check if the access will work to possibly buy, but this support process is very slow, making you lose interest in using your software, if you can verify this with some attention would be grateful.

Polina Krasnoborceva, Support (Posts: 382)

Aug 22, 2019 4:56:45 pm EDT

Hello Renato,

Sorry for the late reply.

I'm sorry for the inconvenience. However, we do our best to respond to customers' requests as fast as we can.

Could you please clarify if checkboxes Use IPv6 are unticked in your connection properties on the Network tab and in the Host settings, in the Network - Port section:


Also, could you please clarify which time the Host is online and please clarify the timezone the Host machine is located at?

Looking forward to your reply.

Renato Rocha de Souza júnior, User (Posts: 8)

Aug 23, 2019 7:32:49 am EDT

follow the settings prints
Attached Files

Renato Rocha de Souza júnior, User (Posts: 8)

Aug 23, 2019 7:34:54 am EDT

timezone is -3

Polina Krasnoborceva, Support (Posts: 382)

Aug 23, 2019 4:41:29 pm EDT

Hello Renato,

Thank you for the clarification.

I forwarded the issue to our developers and asked for their input.

I'll keep you updated.

Polina Krasnoborceva, Support (Posts: 382)

Aug 30, 2019 2:48:15 pm EDT

Hello Renato,

I apologize for the late reply.

I checked with my coworkers on the issue. It looks like there's a network issue. Unfortunately, we cannot say what exactly might be causing cause this issue, because troubleshooting network problems is beyond the limits of our assistance. To resolve such issues, please contact your system administrator.

I'm sorry if this makes the program less useful for you.
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