Please remove extra connections

IT IT, User (Posts: 1)

Jun 06, 2019 10:09:09 am EDT

Support level: Free or trial
Viewer Version:
Host Version:
Viewer OS: Windows Server 2012 r2
Host OS: Windows 10 pro

I have the free version and I installed the software on more than 10 computers so I tried to remove 4 installs as I went over the license limit. I followed the uninstall guide and removed the registry keys as well as the folders located under C:\ProgramFiles(x86) but I am still getting the error when I try to connect via the viewer.

I do not understand how I still have more than 10 connections? I have deleted all the connections fr om my address book and now only have a single computer added to my viewer but I am still getting the message that I have reached the lim it? What can I do to reset the number of connections and start again?


Conrad Sallian, Support (Posts: 2591)

Jun 07, 2019 5:44:02 am EDT


Thank you for your message.

First, you don't have to remove/uninstall Hosts to reduce the limit. You only have to remove the extra connections in your Viewer address book.

However, if you still get the message even after you removed the extra connections this might mean that your Viewer configuration file has been corrupted somehow. Just locate the file %appdata%/Remote Utilities Files/config_4.xml and delete it. This is on the Viewer computer. Then restart the Viewer - the file will get re-created and the error should go away. You might need to re-register your Viewer with the license again though.

Hope that helps.

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