Community

Blank screen with graphics card

Links used in this discussion

Jerk Mehoff, User (Posts: 1)

Apr 28, 2019 2:26:12 pm EDT

I can run viewer without a graphics card in the host system, but when I put my graphics card in the screen goes black. I can see the screen in the quick view window, but it is still black when I go to the remote in window. Both machines are windows 10.

Polina Krasnoborceva, Support (Posts: 374)

Apr 29, 2019 12:02:28 pm EDT

Hello,

Thank you for your message.

Please refer to this troubleshooting guide: https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Let us know if the problem persists.

* Website time zone: America/New_York (UTC -4)

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.