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Issue with Dual Monitor (1 of them has touch screen)

Mário Valentim, User (Posts: 4)

Oct 26, 2018 12:07:05 pm EDT

Support level: Free or trial

Hello there,
I've been having a particular issue with a machine that has 2 monitores and 1 of them has touch screen.
(This machine has RU since version 6.5, and always had this issue).

Everytime I install RU, a few minutes later something odd happens.
When I touch the screen of the monitor with touch screen, the cursor actually clicks on the same coordinate of the other monitor (making it unpractical to use).

After messing around with the display and touch settings and reboot the machine, it stays fine for 1h or 2, and then it happens again untill I uninstall it.

Do you know anything about this? Could it be the monitor driver?
Take care and continue a fantastic work.

Conrad, Support (Posts: 2491)

Oct 26, 2018 3:09:22 pm EDT

Hello Mario,

Thank you for your post. Could you please clarify which module - Viewer or Host - is installed on the computer with the dual monitors? I.e., which side of a remote connection that is?

Mário Valentim, User (Posts: 4)

Oct 26, 2018 4:13:46 pm EDT

Support level: Free or trial

Sorry for the confusion.
My machine (a simple laptop) has the Viewer.
The machine with the Dual Monitor has the Host.

(So, this happens on the Host)

Conrad, Support (Posts: 2491)

Oct 27, 2018 3:18:01 am EDT

Hello Mario,

Please, try enabling "Use legacy capture" in the Host settings. You should restart Host to apply this setting (right click on the Host icon -> Restart Host).

Hope that helps.

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